Shipping and Returns

Our ‘Satisfaction Guarantee’ (which comes with every Castle Arts product), allows you to buy in complete confidence.  If you are unhappy with the quality or performance of your purchase, our unrivalled Satisfaction Guarantee means we will provide you with a free replacement* (and we pick up the tab for the shipping too!) or a full refund - the choice is yours.

Every Castle Arts product comes with this Guarantee, however please note that this is at the Company’s sole discretion.  If it becomes evident that any customer seeks to take advantage of the spirit in which this offer is extended, we will require goods to be returned within 30 days from the date of purchase before any refund or replacement is extended.

Please use the Amazon returns feature, where we can help, but feel free to contact us directly, too.

Returns for reasons other than products damaged by third-party shipping with provided proof, or incorrect products received due to third-party shipping faults, will require the customer to cover the return shipping cost and a restocking fee.

For these returns, our customer service team will provide you with a Return Merchandise Authorization (RMA) and a prepaid return label, which will be deducted from your refund. Please include photos of the product to be returned to assess its condition. Our team will guide you through the return process, including packaging instructions and options for a refund or replacement.

Once the returned item is received, it will be inspected, and the return process typically takes a few business days to complete. We're here to assist you every step of the way!

We're happy to help, so get in touch via webchat or through our dedicated contact page.